FedEx Deliveries

darkangel said:
Yeah it sure seems that way! My daughter called them and they are giving her the run around. Even though their site says that it was delivered at 9:29 pm they say it wasn't delivered til 10:30 pm. WTF are they doing delivering packages that late at night? I have no idea how this is going to get resolved...
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Ive had UPS deliver as late as 930 at night so I dont doubt that this is possible especially during the busy times of the year like christmas. You might want to check their policy on leaving stuff if youre not home, I can only think of a few times that they left me a note saying my package was with them, they usually just leave it on the doorstep. Good luck with that
 
darkangel said:
So I bought all of my daughters family Christmas presents online and had the presents delivered right to her house to save on me having to ship them. The store shipped them FedEx. Turns out the FedEx guy delivered the last package which was a hoodie for my one day son-in-law late last night and never knocked. He just left the package outside her door because it didn't need a signature.

Turns out someone walked off with the package. Now her being the receiver has to file a claim with FedEx about the package and I have a feeling that she's not going to get anywhere with them. I called them after midnight to tell them that he never knocked and the package was left there like that and they were very rude about it.

Anyone ever have this happen and how did you resolve it?
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good luck. most of the fed-ex drivers aren't even employees; they're contractors.

not much you can do but file the claim and request post or ups next time.
 
darkangel said:
Tommy I had no choice to request how it was being shipped other than faster shipping. It wasn't up to me what method they used to ship the packages.................
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good luck in any case. they should do something just because it's cheaper and easier than getting into a fight over it.

if the telephone agents give you one ounce of shit, very calmly work your way up the ladder to the corporate complaint desk if you have to.

it should be reported as a theft to the police. show your receipts. that will help fed-ex expedite a claim through their insurance carriers.
 
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