Webhosting company not replying to support ticket

[timewo]

A webhosting company is refusing to reply to the support ticket regarding installation of software they promised. What is the best way to make them reply?

 

[Stardom22]

That's very disgusting in deed. If I were you I refuse to renew the package.

 

[Ravenfreak]

Keep sending them tickets and hope they can reply to it. Otherwise, it's time to cancel your hosting and go with another hosting that's reliable. I had this issue with Dreamhost, I ran into a issue and they never replied to my support ticket so I cancelled my hosting and went with another hosting. I was also honest with the survey they usually have when you leave a service.