need a rant

[DaveM]

right, I am majorly pissed right bloody off, I'm on contract with vodafone, nd was told that all calls are at 10p a min, which I thought fair enough, but it is actually 35p a min, so now they are trying to sting me with a fucking £400 bill, cos they mislead me on the call charges :rant::rant::rant::hey so now I am gonna try ti get into the shop, nd have a bloody go at them, nd see what the fuck they can do, really, really, really pissed off

 

[Joey]

Wow, that's major man lol. And there's me thinking I got ripped off when o2 charged me £45 for my contract one month insted of £25

Do your worst my friend!

 

[DaveM]

Wow, that's major man lol. And there's me thinking I got ripped off when o2 charged me £45 for my contract one month insted of £25

Do your worst my friend!

oh I am going to mate, if they try nd get all snooty, I will go to trading standards, waiting for my lift

 

[Joey]

Haha good man! Give them hell... let us know how it goes =]

 

[DaveM]

that was what the customer service person basically said to, how the hell can they sleep at night, I mean, 10p a min, half hour=£3, what they charge it is over bloody £10

 

[livvy7678]

Thats pretty bad! Hope you get it sorted soon!!

 

[Veronica]

that sucks! Ive had the same problem with my cell phone.. Good luck getting it worked out.

 

[DaveM]

Thats pretty bad! Hope you get it sorted soon!!

oh I will, just hope I don't get escorted from the shop lol

 

[livvy7678]

I refuse to go onto Vodafone. I stick with my Telecom

 

[DaveM]

they have recalculated the bill at the 10p a min, that takes it down to about £120, a lot more manageable,nd are giving me £100 cred

 

[livvy7678]

Thats great!!

 

[COOL_BREEZE2]

oh I am going to mate, if they try nd get all snooty, I will go to trading standards, waiting for my lift

Give 'em bloddy 'ell Dave. That's damn sneaky of them.

 

[COOL_BREEZE2]

they have recalculated the bill at the 10p a min, that takes it down to about £120, a lot more manageable,nd are giving me £100 cred

Oh. That's much better.

 

[Joey]

That's good then Dave! Stood your ground I see

 

[DaveM]

thanks guys =] yeah I did, there was no way I as gonna let them get away with that at all

 

[Ria]

You were lucky there.
If that'd been me, I would have got told that my contract states 35pence per minute, so nothing I could do. I very rarely get anywhere on the mess up of a company.

Glad they sorted it though and gave you the £100.

 

[DaveM]

You were lucky there.
If that'd been me, I would have got told that my contract states 35pence per minute, so nothing I could do. I very rarely get anywhere on the mess up of a company.

Glad they sorted it though and gave you the £100.

yeah, I argued for an hour before I got that, lol

 

[Ria]

yeah, I argued for an hour before I got that, lol

Actually, there was one time I did get successful

I bought a tv, it was no good for where I wanted to have it. Took it back and they tried fobbing me off saying that as I had opened the box, they had to deduct £12 from the cost of the tv that I paid.

Well, I argued this too - I pointed out that if I had been given given any literature that they are entitled to take £12 from the cost of what I paid, then fair enough. The manager argued I wasn't having my money back, despite me explaining no-one told me that I wouldn't be able to take it out of the box to try it out!!! I asked how am I supposed to know if it worked by leaving it in the box? How laughable was that?

In the end, I told him I am phoning my solicitor - well, I made a call, as he phoned his head office.

By this time, it was 5o minutes after I had gone in there with the tv.

There is nothing to say they are allowed to deduct any money from an item returned, so they knew they were on a no win. Plus, I pointed out to them in the shop that I hadn't been asked if i had seen a notice re returning opened goods either, when I bought it, so my attention hadn't been drawn to it.

I got my full amount back eventually and told them I will be letting everyone know, what they try to get away with and how bad they are with customers.

I'd forgotten about that. LOL

Good for you anyway - sometimes it does pay to stand ya ground.