This is just some of the correspondence that's been sent back and forth between me and Apple. Normally I don't use profanity when I'm dealing with a company but it was getting kinda tiresome trying to get something through to them. Besides I got all of my scratch back so it didn't matter anymore.
This issue started in November and by the time they replied I decided to return the iPad. Because BestBuy refunded my money for the cards I wasn't expecting anything from Apple nor would I have accepted anything for the bad cards. They would have been useless to me even if I was a thief because I wouldn't have any use for them.
The first reply by them was generated due to a long phone conversation I had regarding the bad cards. They requested photo copies of the front and back as well as the receipt. I fired that off to them and got pissed off before I ever got a reply ...which took a good week.
**********************************************************************************
On Thu, Dec 2, 2010 at 11:51 AM, iTunes Store
@apple.com>wrote:
Dear Guy,
Thank you for providing the requested information. Unfortunately since these cards were purchased at a discount from Best Buy you would need to contact them about activating the cards.
Sincerely,
Troy
iTunes Store Customer Support
Please Note: I work M-F, 8-5PM CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email any feedback you provide would be greatly appreciated.
-------------------------------------------------------------------------------------------------------------------------------------
Boy are you guys a piece of work. Suffice to say I returned the iPad two days after I sent you the requested info. I did that because of your tardiness and from the tone of your reply today I'm glad I did. As far as Best Buy is concerned when I returned the unit they were well aware of the issue with the bad cards and pulled them all from their shelves. They also gave me my money back which is better service that I would ever expect from your company. Furthermore, that was the one and only purchase of any of your products. Rest assured I won't make that mistake twice.
Toodles...
PS: I'll be damn sure to fill out a survey if your brave enough to send it.
-----------------------------------------------------------------------------------------------------------------------------------------------
On Sat, Dec 4, 2010 at 2:23 PM, iTunes Store
@apple.com>wrote:
Dear Guy,
Greetings from iTunes Store Customer Support. My name is Donald and I will be glad to assist you today.
I understand that you are unable to redeem your iTunes Store Gift Card because an error message states that the gift card has not been activated. I can certainly imagine how a situation like this could be a bit upsetting. I sincerely apologize for any inconvenience this has caused. Guy, I have reviewed the entire mail history and found that these cards were purchased at a discount from Best Buy thats why you would need to contact them about activating the cards.
I am sorry for any inconvenience this may have caused you.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you. You may receive
an
AppleCare survey email; any feedback you provide would be greatly
appreciated.
--------------------------------------------------------------------------------------------------------------------------------------
Donald that's nothing but an excuse. It shouldn't and doesn't matter to you what amount I paid for the cards. They, and I say they because there were three and not one as you suggested, could have been free for all that matters. What the real issue here is your looking for a way to weasel out
of honoring them. When someone gets your cards they expect them to work and when they don't a fight shouldn't have to take place to resolve the issue. It's easy enough for you to track those things... after all you specialize in computer related issues don't you?
That said, it's obvious to me you really didn't pay attention to what I said and to that end I suggest you re-read my last e-mail in order to bring you up to speed.
Guy
-------------------------------------------------------------------------------------------------------------------------------------------
On Dec 7, 2010 at 10:55 AM, iTunes Store
@apple.com>wrote:
Dear Guy,
I have checked with all my possible resources but they only option I found is to contact best buy for this issue. Best Buy are the only ones that can assist them.
I am sorry but I cannot do anything else for this matter.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you.
-------------------------------------------------------------------------------------------------------------------
For fuck sakes don't you know how to read. Go back over all my e-mails and
pay attention for shit sake.
-----------------------------------------------------------------------------------------------------------------
On Wed, Dec 8, 2010 at 5:16 AM, iTunes Store @apple.com> wrote:
DearGuy,
Apple considers the language you used in your last email inappropriate. If you continue to use this type of language, your case will be closed and considered resolved.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you.
----------------------------------------------------------------------------------------------------------------------------------------
Sent Dec 8, 2010
Donald...
I thought you had already closed my case when you told me you couldn't do anything and I had to take it up with the retailer.
That said.... did you read anything I said before?
Trying to do business with Apple and it's support personal is like talking to a brick wall so I'll try and spell it out one more time by quoting what I said. Please read it slowly so you get the message....
" Boy are you guys a piece of work. Suffice to say I returned the iPad two days after I sent you the requested info. I did that because of your tardiness and from the tone of your reply today I'm glad I did. As far as Best Buy is concerned when I returned the unit they were well aware of the issue with the bad cards and pulled them all from their shelves. They also gave me my money back which is better service that I would ever expect from your company. Furthermore, that was the one and only purchase of any of your products. Rest assured I won't make that mistake twice. "
Merry Christmas,
Guy
This issue started in November and by the time they replied I decided to return the iPad. Because BestBuy refunded my money for the cards I wasn't expecting anything from Apple nor would I have accepted anything for the bad cards. They would have been useless to me even if I was a thief because I wouldn't have any use for them.
The first reply by them was generated due to a long phone conversation I had regarding the bad cards. They requested photo copies of the front and back as well as the receipt. I fired that off to them and got pissed off before I ever got a reply ...which took a good week.
**********************************************************************************
On Thu, Dec 2, 2010 at 11:51 AM, iTunes Store
@apple.com>wrote:
Dear Guy,
Thank you for providing the requested information. Unfortunately since these cards were purchased at a discount from Best Buy you would need to contact them about activating the cards.
Sincerely,
Troy
iTunes Store Customer Support
Please Note: I work M-F, 8-5PM CT
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email any feedback you provide would be greatly appreciated.
-------------------------------------------------------------------------------------------------------------------------------------
Boy are you guys a piece of work. Suffice to say I returned the iPad two days after I sent you the requested info. I did that because of your tardiness and from the tone of your reply today I'm glad I did. As far as Best Buy is concerned when I returned the unit they were well aware of the issue with the bad cards and pulled them all from their shelves. They also gave me my money back which is better service that I would ever expect from your company. Furthermore, that was the one and only purchase of any of your products. Rest assured I won't make that mistake twice.
Toodles...
PS: I'll be damn sure to fill out a survey if your brave enough to send it.
-----------------------------------------------------------------------------------------------------------------------------------------------
On Sat, Dec 4, 2010 at 2:23 PM, iTunes Store
@apple.com>wrote:
Dear Guy,
Greetings from iTunes Store Customer Support. My name is Donald and I will be glad to assist you today.
I understand that you are unable to redeem your iTunes Store Gift Card because an error message states that the gift card has not been activated. I can certainly imagine how a situation like this could be a bit upsetting. I sincerely apologize for any inconvenience this has caused. Guy, I have reviewed the entire mail history and found that these cards were purchased at a discount from Best Buy thats why you would need to contact them about activating the cards.
I am sorry for any inconvenience this may have caused you.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you. You may receive
an
AppleCare survey email; any feedback you provide would be greatly
appreciated.
--------------------------------------------------------------------------------------------------------------------------------------
Donald that's nothing but an excuse. It shouldn't and doesn't matter to you what amount I paid for the cards. They, and I say they because there were three and not one as you suggested, could have been free for all that matters. What the real issue here is your looking for a way to weasel out
of honoring them. When someone gets your cards they expect them to work and when they don't a fight shouldn't have to take place to resolve the issue. It's easy enough for you to track those things... after all you specialize in computer related issues don't you?
That said, it's obvious to me you really didn't pay attention to what I said and to that end I suggest you re-read my last e-mail in order to bring you up to speed.
Guy
-------------------------------------------------------------------------------------------------------------------------------------------
On Dec 7, 2010 at 10:55 AM, iTunes Store
@apple.com>wrote:
Dear Guy,
I have checked with all my possible resources but they only option I found is to contact best buy for this issue. Best Buy are the only ones that can assist them.
I am sorry but I cannot do anything else for this matter.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you.
-------------------------------------------------------------------------------------------------------------------
For fuck sakes don't you know how to read. Go back over all my e-mails and
pay attention for shit sake.
-----------------------------------------------------------------------------------------------------------------
On Wed, Dec 8, 2010 at 5:16 AM, iTunes Store @apple.com> wrote:
DearGuy,
Apple considers the language you used in your last email inappropriate. If you continue to use this type of language, your case will be closed and considered resolved.
Sincerely,
Donald
iTunes Store Customer Support
Please Note: I work Tuesday-Saturday, 7AM-5PM CT
Thank you for allowing me the opportunity to assist you.
----------------------------------------------------------------------------------------------------------------------------------------
Sent Dec 8, 2010
Donald...
I thought you had already closed my case when you told me you couldn't do anything and I had to take it up with the retailer.
That said.... did you read anything I said before?
Trying to do business with Apple and it's support personal is like talking to a brick wall so I'll try and spell it out one more time by quoting what I said. Please read it slowly so you get the message....
" Boy are you guys a piece of work. Suffice to say I returned the iPad two days after I sent you the requested info. I did that because of your tardiness and from the tone of your reply today I'm glad I did. As far as Best Buy is concerned when I returned the unit they were well aware of the issue with the bad cards and pulled them all from their shelves. They also gave me my money back which is better service that I would ever expect from your company. Furthermore, that was the one and only purchase of any of your products. Rest assured I won't make that mistake twice. "
Merry Christmas,
Guy
