Why can't things be simple?

[Panacea]

That was creepy

Incredibly...

 

[darkcgi]

dude that kind of crap happens to me all the time except i never get as far as you did
i end up going off and not getting my money back
and then i go break something at the place that costs the same as what i lost

 

[Moonlight]

Because life isn't simple.

 

[redliner]

I am unhappy with sears I want 100,000 dollars....:ninja

 

[AUFred]

I just got a call back. The Sears Customer service basically just apologized for the inconvenience.

 

[rback33]

Wow.. I can't say I am shocked by the monitoring of sites for things like that. As part of the sales and service team at my company I google and watch for things like that as well.... It's just not an official job function..

 

[Joe the meek]

I'm still curious how old was the fridge?

Ultimately, you got the fridge fixed for $30, and because this guy was trying to do you a favor and take the part back and you didn't get your money back, you're upset. If the fridge was less than a year old, I could see being somewhat upset, but if was older and you weren't charged a service call fee (which could of easily of been done which would of wiped out any $30 savings on getting the part back), I don't see what the big deal is.

Now if the guy would of charged you a service call fee, not use the part (and you not getting your money back on the part), I could see being really upset (do you think you would of gotten your money back if you took the part back yourself with the original receipt?). By chance did you get a signed receipt from the guy who took the part showing he took possession of the part? I'm guessing no.

I know SEARS really ticked me off when they had to work on my Dyson vacuum cleaner (they were the local service center as I didn't buy the vacuum cleaner there), and after some phone calls and wasted time on my own end, I was VERY upset, but after more phone calls on my way up the "corporate ladder" I got all my money back in a store credit which resolved the situation in my own mind as a customer (it wasn't the fact that they charged me for the work even though the vacuum was still under warranty, but the wasted time and lack of communication on their own end in letting me know it was fixed).

dude that kind of crap happens to me all the time except i never get as far as you did
i end up going off and not getting my money back
and then i go break something at the place that costs the same as what i lost

I can't understand why it happens to you ALL the time? "Going off" on someone usually never helps, particularly when you're looking for some sort of resolution in favor to your own situation, and ultimately if you go breaking things that don't belong to you, I'm guessing you run a good chance of being arrested which does nothing but add time, money and aggravation to the bad situation already at hand. Unless you're pulling our leg LOL

 

[AUFred]

The fridge is less than 5 years old and for what I paid for it I expect a few more years of service. The big deal is not the part as much as the way it went down and the fact the guy hid from me for three plus weeks. I never went off on anyone. Money is tight in my world and has been for a few years now.

 

[Joe the meek]

The fridge is less than 5 years old and for what I paid for it I expect a few more years of service. The big deal is not the part as much as the way it went down and the fact the guy hid from me for three plus weeks. I never went off on anyone. Money is tight in my world and has been for a few years now.

Did you get a signed receipt (from the guy who came out to your place) on the part he took back from you? If yes, you should of only of needed to go back to the store and show them the signed receipt to get your money back, period. I'm guessing you didn't get a receipt? If you didn't get a receipt back who's fault is that? Don't take this the wrong way, but you're old enough you should of known better if you didn't get a receipt and let the guy take the part with him.

Fact is what people seem to forget here is that the guy came out to your place at no charge and fixed your 4 year old fridge for you (and even if it was still under warranty, the labor probably was not), but he probably made a mistake in misplacing your part, but it seems you didn't cover your own butt (getting a signed receipt), and now he's getting crucified for his mistake. He would of been better off charging you $30 for a service call and then telling you it was on the house, but you keep the part. Then you couldn't complain. I do have to ask though, if you don't have a labor warranty on the fridge, how many years should they have to cover service calls at no charge? Don't know much about fridges, but you could spend 5k on a central air system and even though it has a 10 year warranty, if the compressor goes out it could still run you $500 to replace the compressor.

Moral to the story as I see it? No good deed goes unpunished LOL

 

[AUFred]

Door continued to pop. I now know what part to order. Ordered new part from SearsDirect on Tuesday. Part arrived on Wednesday. Is now installed. I learned I can just order the parts I need from them.

 

[Peter Parka]

Dear AUFred,
My name is Laura with Sears Cares; I found your post here and I wanted to reach out and apologize on behalf of Sears for all of the problems that occurred with your part order. Getting a refund for your part should not have been such a hassle. While the store you purchased the part from is an independently owned franchise store, and it’s the owner’s discretion on handling issues such as yours, we certainly don’t want our customers inconvenienced as you were. Though you have been refunded, as you detailed in your post, we would very much like to speak with you about your experience and see if there’s anything further we can do to rectify this situation. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed to meet that goal for you on multiple levels. At your convenience, please contact our office via email at smsupport@searshc.com and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the refrigerator was serviced under (if different than the contact phone number), and please do include your name (AUFred) for reference to your issue. Again, we apologize for the inconvenience this situation has caused and we thank you for the opportunity to assist in whatever way we can.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

Wow! Wonder if Dana's taxi driver is going to post on here? :24:

 

[Boomerang]

All of my tools are Craftsman. You can't beat walking into the store with a broken tool, and getting it replaced on the spot. Sometimes I think that's the only reason Sears really stays afloat. There prices aren't that hot on anything else they sell.

Our Sears no longer carries their guarantee on Craftsman tools. They just changed that recently. I don't know if it is at all of them or not. That makes the store pretty much useless. Haha.

 

[alice in chains]

Dear AUFred,
My name is Laura with Sears Cares; I found your post here and I wanted to reach out and apologize on behalf of Sears for all of the problems that occurred with your part order. Getting a refund for your part should not have been such a hassle. While the store you purchased the part from is an independently owned franchise store, and it’s the owner’s discretion on handling issues such as yours, we certainly don’t want our customers inconvenienced as you were. Though you have been refunded, as you detailed in your post, we would very much like to speak with you about your experience and see if there’s anything further we can do to rectify this situation. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed to meet that goal for you on multiple levels. At your convenience, please contact our office via email at smsupport@searshc.com and a personal case manager will contact you directly. In the email, please provide a contact phone number, the phone number the refrigerator was serviced under (if different than the contact phone number), and please do include your name (AUFred) for reference to your issue. Again, we apologize for the inconvenience this situation has caused and we thank you for the opportunity to assist in whatever way we can.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

lol fucking stalkers...they just lost me as a possible future customer.