Customer Service

[Joe the meek]

Just do what I do.

I tell them to fuck off.

You want GREAT service, that means I don't have to put up with certain shit.

It works.

 

[Mercury]

Just do what I do.

I tell them to fuck off.

You want GREAT service, that means I don't have to put up with certain shit.

It works.

LMAO! There are SOOO many times I wish I could have done that.

 

[NoDak]

As a maintenance operator in our city's sewer department, I get to deal with the public on occasion. If a main plugs and backs up into someone's home, I can understand their frustration and sympathize with them. Most of the time, they seem to just need someone to listen while they vent. As unnatural as it is for me, I just shut my mouth and let 'em blow their steam. I verbalize my understanding and tell them that I am doing what I can to alleviate their problem. Most of the time, they're a lot less angry when I leave. Someone heard them! That's what they want. They know things go wrong. I have had more people thank me for my prompt response to their call. If I get called out during off hours, I check and see if there is a backup. If they've left a phone number, I call them right away and tell them that I found thee problem and am going to get the Vactor truck to jet the line and open the plug. They want to be communicated with, not feel like they're left hanging and wondering. I don't blame them.
It's the ones who have a problem with their service line from their house, which we don't deal with, and insist that the main's plugged that I'd like to smack with a 2X4!

 

[Mercury]

As a maintenance operator in our city's sewer department, I get to deal with the public on occasion. If a main plugs and backs up into someone's home, I can understand their frustration and sympathize with them. Most of the time, they seem to just need someone to listen while they vent. As unnatural as it is for me, I just shut my mouth and let 'em blow their steam. I verbalize my understanding and tell them that I am doing what I can to alleviate their problem. Most of the time, they're a lot less angry when I leave. Someone heard them! That's what they want. They know things go wrong. I have had more people thank me for my prompt response to their call. If I get called out during off hours, I check and see if there is a backup. If they've left a phone number, I call them right away and tell them that I found thee problem and am going to get the Vactor truck to jet the line and open the plug. They want to be communicated with, not feel like they're left hanging and wondering. I don't blame them.
It's the ones who have a problem with their service line from their house, which we don't deal with, and insist that the main's plugged that I'd like to smack with a 2X4!

Absolutely. I have definitely had people who are irritated with the situation and need to vent. This is understandable and I too would allow them to vent, sympathize with them and then offer ways to correct the situation. The ones that "over do it" are the ones that drive me crazy!

 

[Honey Bunny]

i've done customer service on the phone for both sprint and directv, let me tell you behind the safety of the phone people are down right nasty at times. I hit the floor at DTV roughly a month before Katrina hit and let me tell you i'd get cussed up one side and down the other when a service call was 3 months out. I'm still not sure some of the folks understood "entire state was hit" "the contractors were hit" "we can suspend your service and credit from the day the storm hit until present so you don't have to pay for tv you cant see" "you don't have electric and have standing water in your house no service call for you until the electric is back and your home is dry" it was a horrible time. I've also had someone who was a PHD (he kept throwing that around btw) who could NOT understand how to unplug the receiver. I had to dumb it down "just like you plug in a lamp or a toaster" then one time I simply answered the phone (at sprint) and got "OH HELL NO, I'M NOT TALKING TO ANY OF YOU CRACKERS, YOU'RE ALL RACIST" then the guy promptly slammed his phone down. I laughed hard at the irony.

 

[Mercury]

i've done customer service on the phone for both sprint and directv, let me tell you behind the safety of the phone people are down right nasty at times. I hit the floor at DTV roughly a month before Katrina hit and let me tell you i'd get cussed up one side and down the other when a service call was 3 months out. I'm still not sure some of the folks understood "entire state was hit" "the contractors were hit" "we can suspend your service and credit from the day the storm hit until present so you don't have to pay for tv you cant see" "you don't have electric and have standing water in your house no service call for you until the electric is back and your home is dry" it was a horrible time. I've also had someone who was a PHD (he kept throwing that around btw) who could NOT understand how to unplug the receiver. I had to dumb it down "just like you plug in a lamp or a toaster" then one time I simply answered the phone (at sprint) and got "OH HELL NO, I'M NOT TALKING TO ANY OF YOU CRACKERS, YOU'RE ALL RACIST" then the guy promptly slammed his phone down. I laughed hard at the irony.

Wow ... that is another thing ... the lack of common sense that I would see from people is down right ... frightening.

One of my first jobs was at Office Max and the back-to-school time was hectic and insane. I remember this lady coming in with her four kids two days before the start of school and she became nasty towards me because we were cleaned out of Number 2 pencils. All I could do was stand there and look at her like, "Really? Two days before the start of school ... you are just NOW doing your back to school shopping and you are "shocked" that we are out of Number 2 pencils?" WTF?!?!

 

[acctnt shan]

I was having a conversation with a coworker today, and we decided that a big chunk of our job is basically customer service. Yes, we deal with accounting literature and we do analytical procedures... but we also have to learn how to manage our clients' expectations and handle concerns that they have... we have to develop skills for handling them when they're pissed or confused about something... they give us attitude and complain about us doing what THEY hired us to come in to do...

Some days its a pretty thankless job, but there are those few wonderful clients who make it all better.

 

[Mercury]

Some days its a pretty thankless job, but there are those few wonderful clients who make it all better.

YES! That is is one of the plus sides to customer service jobs ... the people who act like actual adult, intelligent and fun people. They are always great!

 

[satinbutterfly]

I work in Customer Service... which is why I'm usually so crabby. I spend all of my energy being nice and taking crap that I have no patience for it in my personal life.

 

[Mercury]

I work in Customer Service... which is why I'm usually so crabby. I spend all of my energy being nice and taking crap that I have no patience for it in my personal life.

It is a very draining job, dealing with the general public ... for sure!

 

[dancingpotato]

I have to look after peoples sick babies. It's amazing how ungrateful people are for that. Sometimes I can do no right and I get exhausted from constantly trying to meet their demands.

 

[Mercury]

I have to look after peoples sick babies. It's amazing how ungrateful people are for that. Sometimes I can do no right and I get exhausted from constantly trying to meet their demands.

Ouch ... that would be a very difficult job. I can see parents being very emotional with sick babies ... however, you are providing them with a wonderful service in which they should be grateful for and I hope most of them do show their gratitude.

 

[dancingpotato]

Ouch ... that would be a very difficult job. I can see parents being very emotional with sick babies ... however, you are providing them with a wonderful service in which they should be grateful for and I hope most of them do show their gratitude.

The majority can't thank us enough but some are arrogant idiots who don't seem to realise that we have to look after up to 4 babies at a time. It's really hard when they only see their baby and don't realise that sometimes, their baby is extremely well compared to others.

 

[Mercury]

The majority can't thank us enough but some are arrogant idiots who don't seem to realise that we have to look after up to 4 babies at a time. It's really hard when they only see their baby and don't realise that sometimes, their baby is extremely well compared to others.

I can imagine ... that is a tough job you have there. You have my respect!

 

[dancingpotato]

I can imagine ... that is a tough job you have there. You have my respect!

Thank you. It has its moments but overall it is pretty rewarding.

 

[darkcgi]

I'm a been there done that jack of most trades
but being a waiter I lasted less than 1 day
I was a waiter as my 4th job at Pizza Hut and everything was fine except the other waiters they were all girls 3 of them
were either so ditzzy I couldnt ask them about anything or they were jerks and didnt want a male waiter there I dont know but that was no big deal
I didnt care
but I had a customer... the man had what looked like his whole family at pizza hut for buffet about 20 something people at one long table made of smaller tables adjoined
and he was sitting at the end of the table being the center stage spokes person keep in mind this is just pizza hut
they were eating more than we could make but it was working out and at some point the loud mouth decides he is going to spill some choice words to me , this is after I have been waiting on 20+ people and being all nice and silly and such
he said that I was slow and ignorant and he said something about me being a high school drop out

I had A's in school I was in gifted
and this was my 4th job not 4th job I had , I had 4 jobs at once
I didnt mess up any orders and was not slow about anything
he was just grumpy cause they had to wait on some of the special orders
and the wait was due to the amount of people that came in all at once and wanted to eat
anyways
I had had enough and I threw my tray down on the table in front of him
called him an asshole and told him if he thinks he can do it better then have at it
and I took my appron off and went home
the manager of the pizza hut called me later and begged me to come back
I came back the next day but it was only to give her the xtra apron I had
that and bill collecting is definitely not for me.

 

[Mercury]

I'm a been there done that jack of most trades
but being a waiter I lasted less than 1 day
I was a waiter as my 4th job at Pizza Hut and everything was fine except the other waiters they were all girls 3 of them
were either so ditzzy I couldnt ask them about anything or they were jerks and didnt want a male waiter there I dont know but that was no big deal
I didnt care
but I had a customer... the man had what looked like his whole family at pizza hut for buffet about 20 something people at one long table made of smaller tables adjoined
and he was sitting at the end of the table being the center stage spokes person keep in mind this is just pizza hut
they were eating more than we could make but it was working out and at some point the loud mouth decides he is going to spill some choice words to me , this is after I have been waiting on 20+ people and being all nice and silly and such
he said that I was slow and ignorant and he said something about me being a high school drop out

I had A's in school I was in gifted
and this was my 4th job not 4th job I had , I had 4 jobs at once
I didnt mess up any orders and was not slow about anything
he was just grumpy cause they had to wait on some of the special orders
and the wait was due to the amount of people that came in all at once and wanted to eat
anyways
I had had enough and I threw my tray down on the table in front of him
called him an asshole and told him if he thinks he can do it better then have at it
and I took my appron off and went home
the manager of the pizza hut called me later and begged me to come back
I came back the next day but it was only to give her the xtra apron I had
that and bill collecting is definitely not for me.

he said that I was slow and ignorant and he said something about me being a high school drop out

THAT! Its that right there is what pisses me off! Those sort of comments, if I were a manager, would cause me to go over there, tell him to pay his bill and then get the fuck out because no one deserves that kind of shit. He would probably pull the whole, "I'm your customer! I am going to tell everyone not to come here! blah blah blah ..." In which I would respond with, "If everyone you know is like you, you are doing me a favor then!"

No one has the right, whether a customer or not, to make such disgustingly ignorant and snotty comments!

The fact that the manager begged you to come back is definitely a plus but yeah, who wants to put up with that kind of working environment?

 

[Joe the meek]

Never mind:tooth

 

[dancingpotato]

Never mind:tooth

Did you just delete your previous post?

 

[Joe the meek]

Did you just delete your previous post?

Yes. I'm trying to do too many tasks at the same time on some other things with work LOL