My niece's pc is suffering from this virus. I've tried what little I know, but it is very restricting. I can't get into her security controls, I cant get her online. The anti virus program she uses needs to be updated, since I can't get it online I can't get the update needed to get the program to work. I looked up the runtime error I'm getting when I try to pull up internet explorer and its runtime error 216. They say it's a symptom of the virus mentioned in the title. I can't seem to find a way to get behind this thing. Any advice would be awesome. I'm thinking about a clean swipe, but I don't want to do that unless I absolutely have to. Thanks.