Got a call from mom on the third about my laptop at home running bad. Heres the details on what happened, any advice on resolving the problem would be great.
Do you think I need a whole new hard drive?
Thanks,
Kevin
Here is what it did:
I turned it on and it was really really slow. It did let me on the internet
but at the same time there were other things going on and messages popping
up all over saying stuff like , unable to write to the hard drive, etc,
etc. When I would try to open a program (not internet) it would be really
really slow and so I went into utilities and ran the virus scan. It showed
nothing and took forever to run. So I opened the defrag program and it said
it could not be defragged. So I rebooted the computer. When it came on it
came up to a screen that said hard drive failure eminent, back up system
and replace hard drive. It said F1 to continue, so I did f1 and it had
several options to open of which at some point in time I tried all of them
none of which worked. So that was when I called you about reformatting the
drive. It started, got 20% through it and errored out. I kept trying it and
it kept giving me an error in the same place so I am thinking the hard
drive is just done. I just hate to pay someone to look at it, then find out
I need to replace the hard drive and have money in them looking at it too. The hard
drive currently in the laptop is MK4021GAS. Since I don't know anything
about them I figured I should just get the same one but if you find a
compatable one that you know will work that is fine too, just let me know. I have the restore disks, and the operating system disk, and found Office disk but
if you can think of anything else I might need that you have there...
Do you think I need a whole new hard drive?
Thanks,
Kevin