i need help with my computer

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Freebird135

Freebird135

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ok...my problem is, about every 5 minutes my internet stops working for about 20 seconds.....and its so fuckin annoying

it worked fine for a long time, never had this problem until about 3 days ago and it wont go away.....

ok, first off my network says i have a full connection at all times, im only about 10 feet away from my router all the time.....

i called my ISP and they said they cant find any problems with my account, lines or anything so i guess it has to be my computer

so about every 5 minutes i try to reload the page or go to a new page and it just keeps loading for about 20 seconds then says page not found or whatever....no matter what website it is..this is gettin so annoying! can anybody help me?????
 
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canidae

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Freebird135 said:
no i didnt think to....i know NOTHING about computers...ill do it now

i didnt know a virus can interrupt your internet connection like this:thumbdown
Click to expand...

Viruses can do much worse than that. It may not be the problem, but start with the easy stuff first.

What kind of spyware software do you have?
 
canidae

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Freebird135 said:
none i guess all i got is trend micro antivirus

im runnin a scan right now by the way
Click to expand...

Try this link for spyware software and read through the info if you have time

Best Free Adware/Spyware/Scumware Remover | Freeware

BTW - this may take some time to get straightened out. It may not be a virus or spyware causing the prob. And, there are much smarter members here than I - so hopefully one of them will show up with some help for you as well.
 
Freebird135

Freebird135

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ok i got a question

halfway through my scan i got a popup at the bottom right that said somethin like trend micro has detected a file that is a threat or somethin along those lines

the file name was like xtubeviewer somethin somethin somethin......i need to add it to my quarantine list but i dont have the name of the file cuz the lil pop up went away how do i find out what the file name is
 
canidae

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Freebird135 said:
ok i got a question

halfway through my scan i got a popup at the bottom right that said somethin like trend micro has detected a file that is a threat or somethin along those lines

the file name was like xtubeviewer somethin somethin somethin......i need to add it to my quarantine list but i dont have the name of the file cuz the lil pop up went away how do i find out what the file name is
Click to expand...

Don't know Trend, so this is a guess. Open up the user interface for your antivirus and see if there is a log that shows the scanned files, or any alerts that have occurred since you ran the scan.
 
bass_man1989

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Usually as soon as a scanner finds something it drops it in the vault. You might wanna try just plugging your computer into the router if you're close to it. It might be a problem with the wireless card.
 
kelvin070

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Bypass the router and connect directly to the AC point. See if the problem crops up again. The router maybe screwed up.
 
Alien Allen

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I agree with the bit about hard wiring to the router. If you are going wireless it could be your card.

do you have more than one anti virus by chance that is running? If so then choose one and remove the other. Multiple anti viruses can cause confusion.

If Trend found something then you should go to a site and post a "Hijack This" log. Just because a virus removes something does not mean things are all cleaned up. It is not always that simple

Do you have a firewall?

What Operating System are you running.?
 
sofia76

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Like I said, I do this on a few other sites. :)

[FONT=Arial, sans-serif]CLICK HERE[/FONT][FONT=Arial, sans-serif] to download the [/FONT][FONT=Arial, sans-serif]HijackThis Installer[/FONT][FONT=Arial, sans-serif]: [/FONT]

  1. [FONT=Arial, sans-serif]Save [/FONT][FONT=Arial, sans-serif]HJTInstall.exe[/FONT][FONT=Arial, sans-serif] to your desktop. [/FONT]
  2. [FONT=Arial, sans-serif]Double-click on HJTInstall.exe to run the program. [/FONT]
  3. [FONT=Arial, sans-serif]By default it will install to C:\Program Files\Trend Micro\HijackThis. [/FONT]
  4. [FONT=Arial, sans-serif]Accept the license agreement by clicking the "[/FONT][FONT=Arial, sans-serif]I Accept[/FONT][FONT=Arial, sans-serif]" button. [/FONT]
  5. [FONT=Arial, sans-serif]Click on the "[/FONT][FONT=Arial, sans-serif]Do a system scan and save a log file[/FONT][FONT=Arial, sans-serif]" button. It will scan and then ask you to save the log. [/FONT]
  6. [FONT=Arial, sans-serif]Click "[/FONT][FONT=Arial, sans-serif]Save log[/FONT][FONT=Arial, sans-serif]" to save the log file and then the log will open in Notepad. [/FONT]
  7. [FONT=Arial, sans-serif]Click on "[/FONT][FONT=Arial, sans-serif]Edit -> Select All[/FONT][FONT=Arial, sans-serif]" then click on "[/FONT][FONT=Arial, sans-serif]Edit -> Copy[/FONT][FONT=Arial, sans-serif]" to copy the entire contents of the log. [/FONT]
  8. [FONT=Arial, sans-serif]Come back here to this thread and paste the log in your next reply. [/FONT]
  9. [FONT=Arial, sans-serif]Do [/FONT][FONT=Arial, sans-serif]NOT[/FONT][FONT=Arial, sans-serif] have HijackThis fix anything yet! Most of what it finds will be harmless or even required.[/FONT]
 
Freebird135

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no i only have 1 antivirus

i downloaded superantispyware

im running a full system scan on trend micro and superantispyware right now

and i noticed the problem hasnt happened at all today...and it was non stop the last few days

ill see what happens after these scans are done
 
Freebird135

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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:48:50 PM, on 6/21/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Users\Owner\AppData\Local\Google\Update\1.1.25.0\GoogleUpdate.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Dealio\kb126\Dealio Deskbar.exe
C:\Users\Owner\AppData\Local\YouTube\Uploader\youtubeuploader.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\AIM\aim.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = HP United States - Computers, Laptops, Servers, Printers and more
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = HP United States - Computers, Laptops, Servers, Printers and more
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
R3 - URLSearchHook: Wisdom-soft toolbar - {6dfc55bb-bfff-485a-9709-90c3fdf6db58} - C:\Program Files\Wisdom-soft\tbWisd.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: DealioBHO Class - {6A87B991-A31F-4130-AE72-6D0C294BF082} - C:\Program Files\Dealio\kb126\Dealio.dll
O2 - BHO: Wisdom-soft toolbar - {6dfc55bb-bfff-485a-9709-90c3fdf6db58} - C:\Program Files\Wisdom-soft\tbWisd.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Wisdom-soft toolbar - {6dfc55bb-bfff-485a-9709-90c3fdf6db58} - C:\Program Files\Wisdom-soft\tbWisd.dll
O3 - Toolbar: Dealio - {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - C:\Program Files\Dealio\kb126\Dealio.dll
O3 - Toolbar: RefresherBand Class - {B24BA06E-FB7B-4757-95C2-DC01125F750E} - C:\PROGRA~1\YREFRE~1\YREFRE~1.DLL
O3 - Toolbar: Internet Service - {F99D0C20-F8E1-43B6-AB24-3F16BFAEA77B} - C:\Program Files\Web Technologies\iebr.dll
O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SynTPStart] "C:\Program Files\Synaptics\SynTP\SynTPStart.exe"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [QlbCtrl] "C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
O4 - HKLM\..\Run: [hpqSRMon] "C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] "C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe"
O4 - HKLM\..\Run: [WAWifiMessage] "C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [au] "C:\Program Files\Dealio\DealioAU.exe"
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] "rundll32.exe" oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [HPAdvisor] "C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\1.1.25.0\GoogleUpdate.exe" /lang en
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: YouTube Uploader.lnk = C:\Users\Owner\AppData\Local\YouTube\Uploader\youtubeuploader.exe
O4 - Global Startup: Vongo Tray.lnk = ?
O8 - Extra context menu item: Compare Prices with &Dealio - C:\Users\Owner\AppData\LocalLow\Dealio\kb126\res\DealioSearch.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
 
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