Help please

[RamrodJoker]

I have a TSSTcorp CDWDVD TS-L462c drive in my laptop but I keep getting this message when i try to get it to work: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19). What should I do?

 

[Breath]

Copy that error message in a search engine and read what it finds. I don't understand what the information in those links say, but you'll probably know.

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

 

[NightWarrior]

:homo::homo:

 

[Pudding Time]

Try uninstalling the device from within the device manager. Then use the "Scan for hardware changes" icon at the top of the screen of the device manager window. It should find it again and attempt to reconfigure it.

If that fails. Call the laptop manufacturer.

 

[IntruderLS1]

All you have to do is uninstall the hardware, run a registry cleaner (CCleaner.com for a good free one), then reinstall.

Done, done, and done.

 

[ssl]

the first step in troubleshooting a computer:

back up your data, preferably to an external hard drive
reinstall the operating system, upgrade to a more recent one if possible (hardware)
restore your data from the external hard drive

heh, just kidding. it is actually one of the last sets of steps to take.

like the others, uninstall the device, through the device manager.
however, unlike the others' advice, physically remove the device in question.
then restart the computer without the device, letting it fully boot.
back up the registry, run the registry cleaner, make a second backup of the registry.
turn off the computer.
physically reinstall the device, connecting any necessary cables.
turn on the computer, letting it fully boot.
if windows does not install the necessary drivers, use the provided disk, or download new drivers.

if the above does not work, post again. more information, such as the operating system, make and model number of the computer, et cetera.

 

[IntruderLS1]

heh, just kidding. it is actually one of the last sets of steps to take.

LOL I was like :wtf:.